Digital Access

1. Courses and your Academy library

Face-to-face course registrations and purchased digital videos are separate. Course registrations and passes appear in the relevant account sections; videos available to you appear in My Learning. Creating an account, viewing a preview or buying an unrelated course does not unlock the full Academy catalogue.

2. Standalone video purchases

Where a product offers an individual video, its access period is four calendar months from confirmed payment. Access is tied to the purchased item and your verified ITCGA account. The applicable end date is shown with your learning access when the entitlement has been created.

3. Videos included with face-to-face training

Where a course expressly includes videos, verified attendance provides one calendar year of access starting from that course's confirmed end date and time. Paying for a course alone does not establish attendance or create an immediate right to all training videos. Only the lessons mapped to that course are included.

4. Previews and streaming

When available, a preview uses a separate introductory clip of up to 15 seconds. It does not give access to the complete paid recording. Full lessons are intended for streaming through your verified account; no permanent downloadable copy is included unless a particular product expressly says otherwise.

Streaming requires a supported browser and a suitable internet connection. Device and browser support for the actual media will be stated with the available service. Contact us about compatibility before purchasing if you are unsure.

5. Personal account and session protection

Access is personal to the registered participant. Do not share account credentials or redistribute, record, resell or publicly display the training without permission. A newly approved sign-in replaces the previous approved ITCGA session; concurrent access through separate approved devices is not supported.

Payment, access dates, account restrictions and session validity are checked before paid playback is authorised. Technical protection reduces unauthorised access but cannot guarantee prevention of every external recording method.

6. Expiry and extensions

Playback ends when the applicable access period expires. There is no automatic renewal or recurring charge. If an extension is offered, its eligible videos, duration, price and start date must be shown before a new purchase. An enquiry or reminder does not purchase or grant an extension.

Access periods do not automatically pause because you have not watched a lesson. Contact the team promptly if a technical issue prevents access so the individual case can be reviewed; no additional extension is promised by this notice.

7. Purchase information, cancellation and support

Read the product details, Enrolment Agreement, Terms & Conditions and Cancellation & Refunds before purchasing. Where applicable law requires express consent and acknowledgement before immediate digital supply, that step must be presented separately. Registering an account or accepting general terms does not by itself waive statutory rights.

A full refund of the relevant purchase revokes the access supplied by that purchase. Unrelated purchases are assessed separately. For an access problem, include your order reference, lesson title and a short description when contacting info@itcga.co.uk; do not send your password or verification code.

8. Your information

Read our Privacy Notice for account, attendance and playback information and the role of our service providers. Your optional account photo is not a public Academy profile image.