Payment Information

1. Check your course and total

Check the course title, date, location and participant details before continuing. Course prices are displayed in GBP. Review the total, including applicable taxes and any disclosed charges, before you commit to a payment.

Payment options depend on the selected course and its availability. A course that is closed for registration cannot accept a new booking through checkout.

2. Card payments

For courses with card registration open, the secure card form is provided by Stripe within the website. Never send your card number, security code, password or bank verification code through our contact form or by email.

3. Bank transfer

If bank transfer is available for your course, checkout provides the company account, amount due and a unique order reference after you review your details and the registration terms. Use that exact reference with your transfer.

Your order remains pending until an authorised finance member verifies cleared funds in the company account. A transfer receipt alone is not proof of cleared payment. A short, late or unmatched transfer requires review; it does not automatically open course, ticket or video access. Contact us before repeating an uncertain payment.

4. Your order and invoice

Check Orders & Invoices for your order status. A pending or failed payment does not confirm paid enrolment. Course passes and any included learning access follow the purchased course terms and eligibility requirements.

An invoice PDF is available in your account when it has been issued. If payment appears to have completed but your order is still pending, contact the team with your order reference before making another payment.

5. Changes and refunds

Read our Cancellation & Refunds, Enrolment Agreement and Terms & Conditions before booking.

6. Payment help

Contact info@itcga.co.uk with your order reference and a short description of the issue. Keep card and bank security details private.